MFAA discussion paper sets out guidance for the use of AI in broking
MFAA - Mortgage & Finance Association of Australia
a month ago · 3 min read
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It’s been less than two years since ChatGPT burst onto the scene, and since then the growth of artificial intelligence (AI) has been exponential across many aspects of our daily lives and in the mortgage and finance broking industry.
In light of this technological evolution, the Mortgage & Finance Association of Australia (MFAA) has provided clear guidance for the mortgage and finance broking industry on the use of AI in its latest discussion paper released today.
The paper, titled Embracing the Future: Towards the safe and ethical use of AI for the mortgage broking industry, was informed by research carried out by the MFAA, which included roundtables held nationwide and attended by over 80 MFAA members.
The paper explores the transformative potential of AI technologies for broking businesses while also addressing critical issues relating to ethics, compliance and consumer protection.
“The emergence of AI gives brokers the opportunity to adapt and improve their business and client experience like never before,” said MFAA CEO Anja Pannek.
Ms Pannek added that the adoption of AI will also require consideration of guardrails to ensure the trust and confidence that brokers have built with Australian consumers and business owners is maintained and continues to grow.
“This is where our role at the MFAA comes into play. We have always led from the front when it comes to supporting our members, and the industry, to embrace technological change, and AI is no different,” she explained.
“In this discussion paper, through the lens of embracing the future, we are look to provide practical guidance to our members that they can apply in their businesses to adopt AI in a safe and ethical manner.”
The paper is intended to:
• promote discussion and reflection on the use of AI within the mortgage and finance broking industry
• provide insight into how brokers are considering the use of AI within their businesses
• provide practical guidance for mortgage and finance brokers when integrating AI into their businesses.
Among the core themes and observations that emerged from the MFAA’s roundtables was that while many mort
